- The University of Alabama Libraries
- Libraries’ Policies
- Special Collections Policies
- Reference Protocol
The W.S. Hoole Special Collections Library is committed to providing the best possible service to all its patrons.
We prefer to receive reference requests via email to email@example.com. We do, however, also take questions over the telephone at 205.348.0500.
When calling or writing, please provide your contact information, whether or not you have an affiliation with The University of Alabama, and a detailed explanation of your question.
Questions that are deemed "research" – those that require more time or effort than we can reasonably make – will be declined. We may be able to provide you with a short list of independent researchers for your consideration if you are not able to visit us yourself.
We respond to reference requests in the order that they are received. Please keep in mind that we receive numerous requests and we have limited staffing who work in this area. We appreciate your patience.