The Plan: 2012-2013
UALIB FY 12/13 Priorities: Digital Services’ Proposed Contributions
Digital Services will support the University’s call to pursue economies and efficiencies which will enable internal reallocation of resources and lead to quality improvements by…
a) Continuing to regularly evaluate all workflows to seek methods of improvement
Measurement: at least one workflow improvement will be identified and implemented within the coming year.
- We clarified the roles for usage of blog, Facebook and Twitter to reduce duplication of effort and leverage each social media platform to best effect.
- We revamped our monthly count method to automate snapshot capture of all archival files (and online representations) across share drive and server, to include offline digitization measures, and to provide a semi-automated monthly report of progress, reducing error and saving us several hours each month.
b) Testing new monthly report interface for staff members to improve internal evaluations and monitoring
Measurement: all staff will provide monthly reports using the new "Shift Reporter" interface for 6 months, reporting any issues or drawbacks in their experience. Supervisors will monitor these reports and identify any problems or needs for improvement. At the end of 6 months, Digital Services will provide a written report to their AD on the pros/cons of this method of monthly reports.
- All staff members are utilizing the Shift Reporter interface to track and categorize their work, and provide monthly reports.
- Updates to Shift reporter interface include capture of goal alignment data within a shift record, bug fix to editing date field, fixes to increase the initial load time of the application, and inclusion of statistic collection for offline digitization
c) Modifying quality control processes to ensure team members are accountable to each other, to ensure quality production and avoid repair work
Measurement: Supervisors will review QC reports to verify that recurring problems are diminishing, and that this method of feedback is helpful. At the end of 6 months, Digital Services will provide a written report to their AD on the pros/cons of this method of peer QC feedback.
- The wiki documentation of QC processes was updated to reflect new policies. New standards were set for folder renaming to reflect status of content. A policy was established to require notification to supervisor if excessive errors are found during recheck, or if similar problems recur after first recheck. Recheck time is set for after preparation for upload, so entire set of directories is checked, not just scans, to prevent upload errors.
- Reviews of content by Head of Digital Services indicate that the quality of images captured has vastly improved with the instillation of these policies.
d) Adding 3-month evaluation of new employees and additional review of all work during the initial 6 month period, with quarterly reviews of work thereafter
Measurement: Results of these reviews will be tracked in a spreadsheet, to assist in annual reviews. New employees who are failing to meet our needs will be dismissed at 3 months instead of at 6 months. Any problems which are uncovered will be remediated before they become huge; thus one measurement is the lack of large problems or problematic employees at the end of one year.
- In November we performed a 3 month evaluation of the new Digitization Outreach Coordinator, identified areas for focus in the coming months, and reassessed her support needs to ensure success.
e) Performing a user study with faculty researchers to determine their needs for access to and use of online primary source materials; this will inform our development focus and perhaps enable us to reduce some efforts where they are not needed
Measurement: An IRB protocol will be submitted. All involved staff will complete Human Subjects Research training certification. If IRB protocol is approved, and appropriate faculty are identified by subject liaisons and curators, all identified faculty will be contacted with information and an invitation. All such faculty who accept the invitation will be interviewed in spring 2013. Results of the interviews will be analyzed and presented (if accepted) at the 2013 fall SAA conference.
- An IRB protocol was drafted, submitted, and then revised and resubmitted in response to reviewer comments. All staff involved completed Human Subjects Research training and obtained certification. IRB protocol was approved. Head of Digital Services contacted curators and subject liaisons to solicit names of potential participants, which were combined with contact information into a spreadsheet.
- Potential participants were contacted with informed consent form and a request for participation. Questions were fielded and responses logged.
- An internal test of the interview process was conducted, and also the first interview with a faculty member
- Presentation proposal, and related panel, was accepted for presentation at the 2013 SAA conference
f) Digitizing special collections materials for online delivery; this enables students, faculty and researchers to utilize special collections online, instead of requiring personal attention and library staffing and extended hours. Additionally, this protects the original materials by reducing handling during use, ensuring they last longer.
Measurement: Monthly counts of progress will be collected.
- September 2012: 264 items, 738 captures made. Busy repairing problems left by previous employees. Batch repairs completed.
- October 2012: 125 new items, 8719 captures made. Still repairing problems. More problematic repairs being addressed. 10 recaptures made. 68 captures made of transcripts for OCR.
- November 2012: Staff trained by archivists in methods of handling fragile materials. 393 items/722 captures made. 396 recaptures made. 3 duplicates deleted.
- December 2012: 571 items/995 captures made. 60 recaptures made.
- January 2013:
- February 2013:
- March 2013:
- April 2013:
- May 2013:
- June 2013:
- July 2013:
- August 2013:
- September 2013:
g) Researching the feasibility for implementation of semantic web/linked data capabilities over our digitized content, to facilitate use and discovery and potentially reduce redundancy of information and propagation of errors
Measurement: A model will be developed and tested over a circumscribed set of parameters utilizing controlled vocabulary content already in use.
- September 2012: held discussion with metadata librarians and an archivist about the feasibility of setting up something for the civil war sesquicentennial around correspondence and diaries, battlefield locations and dates, and what functionality might be useful.
- October-November 2012: Studying possibilities and what others have done.
h) Assessing and selecting appropriate information for preservation and management of digital content to support long-term use, and identifying how best to capture and store this information, to ensure our investment in digitization is not wasted.
Measurement: Standardized Image and Audio schema profiles will be developed; software will be developed to capture as much of this information as is feasible; information which must be manually entered will be identified; reasonable workflows will be developed to capture this information as well.
- Awaiting filling Digitization Technologist position.
- December: awaiting training of DT.
Digital Services will increase the number of students it reaches through its programs and services by…
a) Engaging with GIS to develop a 15-minute module on Acumen for targeted UG English courses which require research into humanities
Measurement: One 15-minute module will be created within the coming year.
- November 2012: Module was created, to be documented by Outreach Coordinator.
b) Engaging with subject liaison(s) to assist in providing support for libguide development
Measurement: Digitization Outreach Coordinator will meet with at least one subject liaison to identify needs and develop collaboration. Requests from subject liaisons for identification of appropriate Acumen content will be responded to with helpful results within one week.
- September 2012: List of suggested content was sent to subject liaison within 2 days of request. Digitization Outreach Coordinator met with subject liaison.
- October 2012: Digitization Outreach Coordinator worked with the First Year Experience Librarian and an Instructor of English to develop a freshman composition course focused on primary sources found in Acumen.
c) Continuing to seek new and better methods for access and usability of online content
Measurement: At least one new model for browsing online materials will be developed and tested within the coming year. If approved, browse options for selected image collections by location (already developed) will be added to public web pages.
- September 2012: requested approval of use of map browsing of images at Digital Programs meeting
- November 2012: Requested again
d) Posting updates about content and initiatives to Twitter
Measurement: Twitter account will be created; updates will be posted at least weekly; number of “followers” will determine level of success
- September 2012: Twitter account created. First postings made.
- November 2012: Averaging 2 tweets per week. Still working to grow number of "followers." Using Twitter to monitor the field and learn from others.
- December 2012: 10 followers. Averaging 2 tweets per week.
e) Rotating content selected by Curators through tagging and transcription software to engage users in our digitized content.
Measurement: New content will be rotated into the tagging/transcription interfaces each semester; tags/transcriptions inserted there will be available in Acumen for search and retrieval on a regular basis.
- September 2012: Content selected by curators rotated into tagging/transcription software. Tags/transcripts from previous content harvested, logged, and added to Acumen and archive.
- October, November, December 2012: Tags/transcripts harvested, logged, and added to Acumen.
- December 2012: reached agreement with archivists not to rotate content for new semester, as few tags/transcriptions have been gathered this term.
Digital Services will increase awareness and knowledge of its collections and e-resources among graduate students and faculty members by...
a) Engaging with GIS to provide guidance on how and when to use Acumen, and how to provide instruction on use when working with faculty and students
Measurement: Digitization Outreach Coordinator will meet with GIS staff in September 2012; written evaluations of this meeting by participants will be solicited and reviewed.
- September 2012: Digitization Outreach Coordinator met with entire GIS staff and provided presentation of how to use Acumen and what it contains. She obtained evaluations of her presentation.
b) Continuing to post informative, entertaining blog/Facebook entries
Measurement: At least one informative, entertaining blog/Facebook entry will be posted weekly about new or existing content or DS initiatives/workflows.
- Postings are made weekly. DS head reviews them.
c) Continuing to provide sitemaps to search engines to index items and finding aids so they can be found online
Measurement: Google Analytics and Web Tools results will be reviewed at least quarterly to address any problems that arise, and to measure impact on access statistics.
- September 2012: Google Analytics and Web Tools reviewed, and found no unexpected problems.
- December 2012: Reviewed same, and found errors caused by removal of solr.xml files from Acumen area, and also incorrectly formed (by Google) URLS from geocoding experiment files; "alt" attribute considered a URL. Otherwise stats still good, growing slowly.
d) Continuing to provide monthly updates of content in Acumen to Curators, Metadata Unit, and others who request notifications
Measurement: monthly updates will occur.
- Postings are sent out monthly.
Digital Services will support the coordination/prioritization of programs and services promoted through a full range of public relations initiatives by ...
a) Channeling all proposals which may impact multiple departments through the Digital Programs group and then the Proposal form
Measurement: Digital Services will propose 2 or more projects to Digital Programs within the next year. If approved, Digital Services will then enter them into the Proposal form and submit.
- September 2012: proposed map project, which would entail metadata librarians determining what metadata to capture and how; DS folk locating a student to create the metadata and a faculty member willing to give the student credit for it, then overseeing metadata creation and making derivatives; and web services modifying search and display so content is accessible. We agreed to wait until spring 2013 to ask if web services thinks this is feasible. If so, we will propose the project officially.
- December 2012: proposed applying for NHPRC grant to help fund digitization of Gandrud papers. Completed project proposal form and submitted.
b) Posting notifications to UALIB and/or the intranet about any new or upcoming initiatives which may impact others in the libraries
Measurement: Any new initiatives at Digital Services which may impact others in the libraries will appear in postings to UALIB and/or the intranet.
- September 2012: sent notifications to Digital Humanities listserv and subject liaisons of wiki page of resources for content creators.
- October 2012: posted it to intranet.
- November 2012: posted about upcoming faculty researcher study on intranet
- December 2012: posted to intranet about digital preservation brown bag in digital humanities
c) Supporting the development of technical and support infrastructure for the developing E-Science initiative
Measurement: DS Head will participate as requested in E-Science meetings and planning sessions, and will respond in a timely manner to requests for software development support and analysis
- December 2012: in response to a query from AD of Technology, provided description of scripting performed earlier this year in support of text analysis of database corpus.
Digital Services will foster an environment of improved two-way communication and collaboration by…
a) Continuing to share information of current policies, procedures and methods on our wiki
Measurement: All new and modified policies and procedures will be posted to the DS wiki
- November 2012: Digitization Outreach Coordinator reviewed all wiki pages, created a spreadsheet and made assignments for attention, repair, updating and deleting.
- December 2012: Head of DS attended to all those assigned to her and a few more.
b) Participating in committees and meetings on the library and university level
Measurement: DS staff/faculty will attend University and library committee/other meetings as appropriate.
- September: met with University Recreation Committee, DigiPres, Digital Programs Planning group, LFO Publications and Grants committee, LFO executive committee, Metadata meeting, and all-Hoole meetings.
- October: met with DP, MD and all-Hoole.
- November: met with URec, MD, and all-Hoole.
- December: met with all-Hoole.
c) Chairing the Digital Programs and DigiPres meetings and sharing minutes
Measurement: All Digital Programs and DigiPres meetings will be scheduled, convened, agendas set, and meeting minutes shared and posted.
- September 2012: completed.
- October 2012: completed.
- November 2012: unable to schedule meeting.
- December 2012: unable to schedule meeting.
d) Hosting regular potlucks at Hoole
Measurement: potlucks will occur at Hoole at least quarterly, with invitations to other units/departments as appropriate.
- September 2012: supported potluck for Marcia Barrett
- October 2012: supported cake/ice cream party for Acumen 3.0 & Will Jones
- November 2012: proposed and started another potluck
- December 2012: contributed to pizza party. Participated in another potluck.
e) Seeking out opportunities for informal communications with members of other units and departments
Measurement: DS faculty/staff will respond to requests/needs which arise in other units/departments, inviting meetings to discuss and resolve issues.
- September 2012: DS head met with metadata librarian, and developed scripts to enable extraction of selected content from Acumen for remediation.
- October 2012: worked with metadata librarian to solve issues regarding upload of large quantity of items from share drive to libcontent1.
- November 2012: at metadata librarian request, developed software to capture a "genre report" according to specifications.
f) Sharing information about what we do with others in the libraries
Measurement: DS will develop a “Job Family” type module and present it to at least 2 other departments/units
- October 2012: posted 2 intranet entries on digital preservation: one on resources for content creators, and one asking for responses to a survey to identify topics for upcoming webinars
- November 2012: Began to develop job services-type module for faculty/staff group meetings.
g) Sharing updates on accomplishments and new initiatives
Measurement: DS will share at least monthly updates via social media
- October 2012: posted 2 blog entries on digital preservation: one on resources for content creators, and one asking for responses to a survey to identify topics for upcoming webinars
- see intranet postings above.
- November 2012: posted on upcoming researcher study
- December 2012: posted on upcoming brown bag presentation on digital preservation for content creators
h) Sharing expertise
Measurement: DS will provide at least one informational presentation at a brown bag session and/or workshop
- October 2012: Negotiating with John Burger of ASERL about new digital preservation webinars to take place in late spring 2013.
- November 2012: Developed and sent out survey asking for topic preferences for webinars
- December 2012: Brown Bag presentation on digital preservation delivered in Gorgas 109A.