Requests

From UA Libraries Digital Services Planning and Documentation
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==Internal requests (from library faculty or administration): ==
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==Internal requests (from library faculty on library business, or from library administration): ==
  
# Internal requests for digitization: [[Policies_and_Procedures_for_Scan_On_Demand]]
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# '''digitization''': [[Policies_and_Procedures_for_Scan_On_Demand]]
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#  '''upload''' to Acumen of digital content not in our workflow: [[Hosting Other Content]]
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#  '''preservation''' of digital content not in our workflow: [[Preserving Other Content]]
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#  '''information''': [[Internal Information Requests]]
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#  '''capture modification''':  If request comes from metadata librarians or archivists, see [[Internal modification requests]];  otherwise, see: [[Alterations_To_Online_Content]].  If this will impact the archived version, contact the Head of Digital Services.
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#  '''metadata remediation''':  If request comes from metadata librarians or archivists, see [[Internal modification requests]];  otherwise, see: [[Alterations_To_Online_Content]].
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#  '''software development/support''' [[Cross-Departmental Support]]
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#  '''return of archival material''':  See the section on "If Curator Recalls Materials" on this page:  [[Obtaining_Materials_from_Hoole_Staff]]
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# '''collaborations''': [[Cross-Departmental Collaborations]]
  
# Internal requests for information:
 
 
# Internal requests for capture modification:  If request comes from metadata librarians or archivists, see [[Internal modification requests]];  otherwise, see: [[Alterations_To_Online_Content]].
 
 
# Internal requests for metadata remediation:  If request comes from metadata librarians or archivists, see [[Internal modification requests]];  otherwise, see: [[Alterations_To_Online_Content]].
 
 
# Internal requests for software development/support
 
  
 
==External requests (from patrons, students, staff, personal faculty requests, other institutions, businesses, etc.): ==
 
==External requests (from patrons, students, staff, personal faculty requests, other institutions, businesses, etc.): ==
  
# External requests for digitization:  
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# '''digitization''': [[Requests_for_Scans]]
 
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# '''information''': [[Consulting]]
# External requests for information:  
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# '''capture modification''':  [[Alterations_To_Online_Content]]
 
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# '''metadata remediation''':  [[Alterations_To_Online_Content]]
# Internal requests for capture modification:  [[Alterations_To_Online_Content]]
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# '''content hosting or preservation''': [[External Collaborations]]
 
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# '''collaborations''':  [[External Collaborations]]
# Internal requests for metadata remediation:  [[Alterations_To_Online_Content]]
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Latest revision as of 12:20, 28 June 2013

From time to time, Digital Services receives various requests. Here are our current policies and procedures for handling these:


[edit] Internal requests (from library faculty on library business, or from library administration):

  1. digitization: Policies_and_Procedures_for_Scan_On_Demand
  2. upload to Acumen of digital content not in our workflow: Hosting Other Content
  3. preservation of digital content not in our workflow: Preserving Other Content
  4. information: Internal Information Requests
  5. capture modification: If request comes from metadata librarians or archivists, see Internal modification requests; otherwise, see: Alterations_To_Online_Content. If this will impact the archived version, contact the Head of Digital Services.
  6. metadata remediation: If request comes from metadata librarians or archivists, see Internal modification requests; otherwise, see: Alterations_To_Online_Content.
  7. software development/support Cross-Departmental Support
  8. return of archival material: See the section on "If Curator Recalls Materials" on this page: Obtaining_Materials_from_Hoole_Staff
  9. collaborations: Cross-Departmental Collaborations


[edit] External requests (from patrons, students, staff, personal faculty requests, other institutions, businesses, etc.):

  1. digitization: Requests_for_Scans
  2. information: Consulting
  3. capture modification: Alterations_To_Online_Content
  4. metadata remediation: Alterations_To_Online_Content
  5. content hosting or preservation: External Collaborations
  6. collaborations: External Collaborations
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