Internal business continuity
Web Services, archivists, Digital Services, Cataloging and Metadata services all developed lists to identify who is responsible for what tasks in their area, related to the digital program.
This helps us to identify:
- which tasks are crucial;
- who the contact person is for each task;
- who the backup contact person is for each task;
- and whether the backup person needs training.
By mapping this out and keeping it current, as well as by following up on necessary training,
we develop a roadmap for keeping our business running even if we should lose critical personnel.