Difference between revisions of "Acumen Troubleshooting"
From UA Libraries Digital Services Planning and Documentation
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* [https://wiki.apache.org/solr/ Solr Wiki] | * [https://wiki.apache.org/solr/ Solr Wiki] | ||
* [[Live,_Staging_and_Dev]] | * [[Live,_Staging_and_Dev]] | ||
+ | * Tomcat configurations are set in /etc/sysconfig/tomcat6 and /etc/tomcat6/tomcat6.conf |
Revision as of 16:01, 6 July 2017
Symptoms: | Other symptoms: | Likely Cause(s): | What to do: | If that doesn't work: |
---|---|---|---|---|
Search doesn't return anything | Item numbers added to the base URL do not display | Apache down; database access interrupted; or indexer broken | Restart apache; check database access on commandline; manually run indexer and look for errors | Look at content in web directory to see if anomalies in file/directory names and organization broke something; fix and reindex. |
Display is confused | Items are in wrong collection, have too many parts, are on collection level | Misnaming, misorganization on back end; or database confusion/corruption | Look at content in web directory to see if anomalies in file/directory names and organization broke something; fix and reindex. | see Database Relations in Acumen; correct what's causing the problem, and then clean up the database by reindexing. |
Words don't display correctly from metadata record | The underlying XML file is correct (if not, fix this and reindex) | XSLT needs modification; diacritic problem; or database issue | see XSLT_display | If it's a diacritic problem, the XML is likely not in Unicode. Correct that instead. If it's the title, see Acumen Database Authorities. |
Resources
- Online SOLR access including logs
- Logs on server: /var/log/apache2/ and /var/log/tomcat6/
- Solr Wiki
- Live,_Staging_and_Dev
- Tomcat configurations are set in /etc/sysconfig/tomcat6 and /etc/tomcat6/tomcat6.conf