Acumen Troubleshooting

Symptoms:	Other symptoms:	Likely Cause(s):	What to do:	If that doesn't work:
Search doesn't return anything	Item numbers added to the base URL do not display	Apache down; database access interrupted; or indexer broken	Restart apache; check database access on commandline; manually run indexer and look for errors	Look at content in web directory to see if anomalies in file/directory names and organization broke something; fix and reindex.
Display is confused	Items are in wrong collection, have too many parts, are on collection level	Misnaming, misorganization on back end; or database confusion/corruption	Look at content in web directory to see if anomalies in file/directory names and organization broke something; fix and reindex.	see Database Relations in Acumen; correct what's causing the problem, and then clean up the database by reindexing.
Words don't display correctly from metadata record	The underlying XML file is correct (if not, fix this and reindex)	XSLT needs modification; diacritic problem; or database issue	see XSLT_display	If it's a diacritic problem, the XML is likely not in Unicode. Correct that instead. If it's the title, see Acumen Database Authorities.

Resources

• Online SOLR access including logs
• Logs on server: /var/log/apache2/ and /var/log/tomcat6/
• Solr Wiki
• Live,_Staging_and_Dev
• Tomcat configurations are set in /etc/sysconfig/tomcat6 and /etc/tomcat6/tomcat6.conf