Acumen Troubleshooting

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||Apache down; database access interrupted; or indexer broken
 
||Apache down; database access interrupted; or indexer broken
 
||Restart apache; check database access on commandline; manually run indexer and look for errors
 
||Restart apache; check database access on commandline; manually run indexer and look for errors
||Look at content in web directory to see if anomalies in file/directory names and organization broke something;  fix and reindex.
+
||Look at content in web directory to see if anomalies in file/directory names and organization broke something;  fix and [[Acumen_Indexing | reindex]].
 
|-
 
|-
 
||'''Display is confused'''
 
||'''Display is confused'''

Revision as of 15:12, 5 July 2017

Symptoms: Other symptoms: Likely Cause(s): What to do: If that doesn't work:
Search doesn't return anything Item numbers added to the base URL do not display Apache down; database access interrupted; or indexer broken Restart apache; check database access on commandline; manually run indexer and look for errors Look at content in web directory to see if anomalies in file/directory names and organization broke something; fix and reindex.
Display is confused Items are in wrong collection, have too many parts, are on collection level Misnaming, misorganization on back end; or database confusion/corruption Look at content in web directory to see if anomalies in file/directory names and organization broke something; fix and reindex. see Database Relations in Acumen; correct what's causing the problem, and then clean up the database by reindexing.
Words don't display correctly from metadata record The underlying XML file is correct (if not, fix this and reindex) XSLT needs modification; diacritic problem; or database issue see XSLT_display If it's a diacritic problem, the XML is likely not in Unicode. Correct that instead. If it's the title, see Acumen Database Authorities.

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