Acumen Troubleshooting

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(Created page with "{| class="wikitable" border="1" cellpadding="2" cellspacing="1" |- ! Symptoms: ! Other symptoms: ! Likely Cause(s): ! What to do: ! If that doesn't work: |- ||Search doesn't...")
 
 
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! If that doesn't work:
 
! If that doesn't work:
 
|-
 
|-
||Search doesn't return anything
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||'''Search doesn't return anything'''
 
||Item numbers added to the base URL do not display
 
||Item numbers added to the base URL do not display
 
||Apache down; database access interrupted; or indexer broken
 
||Apache down; database access interrupted; or indexer broken
||Restart apache; check database access on commandline; manually run indexer and look for errors
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||Restart apache; check database access on commandline (if down contact OIT); manually run indexer and look for errors
||Look at content in web directory to see if anomalies in file/directory names and organization broke something;  fix and reindex.
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||Look at content in web directory to see if anomalies in file/directory names and organization broke something;  fix and [[Acumen_Indexing | reindex]].
 
|-
 
|-
||Display is confused
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||'''Display is confused'''
 
||Items are in wrong collection, have too many parts, are on collection level
 
||Items are in wrong collection, have too many parts, are on collection level
 
||Misnaming, misorganization on back end; or database confusion/corruption
 
||Misnaming, misorganization on back end; or database confusion/corruption
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||see [[Database Relations in Acumen]]; correct what's causing the problem, and then clean up the database by reindexing.
 
||see [[Database Relations in Acumen]]; correct what's causing the problem, and then clean up the database by reindexing.
 
|-
 
|-
||Words don't display correctly from metadata record
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||'''Words don't display correctly from metadata record'''
 
||The underlying XML file is correct (if not, fix this and reindex)
 
||The underlying XML file is correct (if not, fix this and reindex)
||XSLT needs modification
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||XSLT needs modification; diacritic problem; or database issue
||see [[Modifying Acumen XSLT]]
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||see [[XSLT_display]]
 
||If it's a diacritic problem, the XML is likely not in Unicode. Correct that instead. If it's the title, see [[Acumen Database Authorities]].
 
||If it's a diacritic problem, the XML is likely not in Unicode. Correct that instead. If it's the title, see [[Acumen Database Authorities]].
 
|-
 
|-
 
|}
 
|}
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===Resources===
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* [http://libcontent1.lib.ua.edu:8080/solr/admin.html Online SOLR access including logs]
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* Logs on server:  /var/log/apache2/ and /var/log/tomcat6/
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* [https://wiki.apache.org/solr/ Solr Wiki]
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* [[Live,_Staging_and_Dev]]
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* Tomcat configurations are set in /etc/sysconfig/tomcat6 and /etc/tomcat6/tomcat6.conf
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* OIT support person is Allan Beddingfield;  cc all messages to itsd@ua.edu

Latest revision as of 10:25, 6 July 2017

Symptoms: Other symptoms: Likely Cause(s): What to do: If that doesn't work:
Search doesn't return anything Item numbers added to the base URL do not display Apache down; database access interrupted; or indexer broken Restart apache; check database access on commandline (if down contact OIT); manually run indexer and look for errors Look at content in web directory to see if anomalies in file/directory names and organization broke something; fix and reindex.
Display is confused Items are in wrong collection, have too many parts, are on collection level Misnaming, misorganization on back end; or database confusion/corruption Look at content in web directory to see if anomalies in file/directory names and organization broke something; fix and reindex. see Database Relations in Acumen; correct what's causing the problem, and then clean up the database by reindexing.
Words don't display correctly from metadata record The underlying XML file is correct (if not, fix this and reindex) XSLT needs modification; diacritic problem; or database issue see XSLT_display If it's a diacritic problem, the XML is likely not in Unicode. Correct that instead. If it's the title, see Acumen Database Authorities.

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