We provide quite a bit of software support for metadata librarians, and some also for archivists and curators. Some of these are documented in Cross_Departmental_Workflows, but there are others as well.
Software development, and sometimes its modification to accommodate changing needs, can be time-consuming.
When such a request comes in, please obtain as much information about the request as possible, and document all details. Share with the Digitization Manager and Head of Digital Services, who will analyze, prioritize, and assign duties as needed.