There can be problems when trying to access the Libraries' catalog, databases and e-journal articles. Here are some common causes of access failure:

• eLearning links are not formatted properly.
  Most instructors don’t realize that database vendors do not permit users to cut-and-paste links from online resources. For directions on how to create links so that students won’t have access problems, visit eLearning Support.

• There is a firewall installed.
  If you cannot connect from another workplace or location where there is a firewall, you will need to either disable it or access resources from a different location.

• The article is not available online.
  Not all articles are available online or with full-text. Before assigning an article for a class reading, please verify that the article is available. To check the status of an electronic subscription, search for the title from the e-journals page.

• You are not logged in.
  If you are unsuccessful in placing a hold, recall, or annex request, make sure you are logging in using your CWID and last name. If a database is prompting you for a login, make sure you are connecting through the library website. If you try to connect to the database directly, you may not be recognized as a UA user.

• Adobe Acrobat Reader or internet browser needs to be updated.

If you are unable to troubleshoot the problem, you can consult one of the following resources:

• Catalog Error/Problem Report Form
  Use this form to report errors in the catalog, holdings, or item records for all types of materials in the Libraries' Catalog. If necessary, please print the form and send it with the item in question.

• Login Problem Report
  Use this form to report problems with logging into or accessing electronic resources.

• Ask-a-Librarian
  Browse frequently asked questions or submit a new question.