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LibQUAL+ is a Web-based survey that helps libraries assess and improve library services. Since 2002, LibQUAL+ has been used by the University Libraries. Developed by the Association of Research Libraries and based on the SERVQUAL model, the goals of LibQUAL+ are to:
- foster a culture of excellence in providing library service
- help libraries better understand user perceptions of library service quality
- collect and interpret library user feedback systematically over time
- provide libraries with comparable assessment information from peer institutions
- identify best practices in library service.
General Information about LibQUAL+ [1]
LibQUAL+ FAQ [2]
2005 LibQUAL+ Results
- Analysis and Action [3]
2004 LibQUAL+ Results
- Analysis and Action [4]
2003 LibQUAL+ Results
- Analysis and Action [5]
2002 LibQUAL+ Results
- Analysis and Action [6]
Links:
[1] http://www.libqual.org/
[2] http://www.libqual.org/About/FAQ/index.cfm
[3] http://www.lib.ua.edu/about/assessment/LibQual2005summaryreportfinal.htm
[4] http://www.lib.ua.edu/about/assessment/LibQUAL2004summaryreportfinal.htm
[5] http://www.lib.ua.edu/about/assessment/LibQUAL2003summaryreportfinal.htm
[6] http://www.lib.ua.edu/about/assessment/LibQUAL2002summaryreportfinal.htm