The University of Alabama
Appendix 2 University Libraries The University of Alabama
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Actions Taken which Correspond to LibQUAL+ Survey Findings
LibQUAL+ 2003 (Activities May 2003-April 2004)

Due to the pilot status of the LibQUAL+ surveys in 2002/2003 [and due to the low response rate to the survey in 2003], the survey findings themselves had little influence on subsequent goal setting. Rather, the University Libraries' elected to follow:

1. Goals and priorities set by the University administration.
2. Formal requests from the Student Government Association for improved facilities 
and services.
3. The University Libraries' need to seek federal funding to expand our digital 
4. The University Libraries' need to remain responsive to collaborative initiatives 
within ARL, ASERL, and NAAL.
5. Opportunities for the University Libraries to introduce changes proven successful 
in other research libraries.

Access to Information
1. Increased number of electronic journals, e.g., BioOne, publishers packages
2. Allocated and expended funds for retrospective purchasing of monographs
3. Expanded hours of Interlibrary Loan to all the hours the library is open. (Accomplished by consolidating circulation services)

Affect of Service
1. Held Customer Service workshop for all faculty and staff

Library as Place
1. Added soft seating in Gorgas, McLure, and Bruno. 
2. Created comfortable study nooks in Gorgas
3. Installed four more group study rooms in Gorgas. 
4. Reduced physical size of some study tables from 8-12 people/table to 4 people/table.
5. Created silent study areas in Bruno.

Personal Control 
1. Word processing was added to public computers in McLure and Rodgers Libraries.
2. Placed ads in the CW concerning free checkout of laptops.
3. Increased the number of laptops available in Gorgas Library from 12 to 21.

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