The University of Alabama
LibQUAL+ 2003 Survey-Summary of Comments by Survey Respondents
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[Note: User group and the library used most often are indicated beneath each comment.]


Access to Information

Need more journals (print and electronic) overall and in specific disciplines; journal holdings are declining. (6 comments).
Faculty [3 Rodgers, 2 Gorgas, 1 McLure]

Need more dependable retrieval of older journals (2 comments) 
Faculty [Rodgers]

Timing for move to Annex not good; some materials unavailable for 5-6 weeks during spring semester. (2 comments)
Graduate student [Gorgas]

Keep adding more electronic journals!
Faculty [Rodgers]

Need more full text e-journals in social sciences.
Staff [Gorgas]

Library should subscribe to the highly cited individual journals rather than to an endless number of low citation electronic journals. 
Faculty [Rodgers]

Please subscribe to BioOne.
Faculty [Rodgers]

Music Library needs better CD collection.
Undergraduate [Rodgers]

Need better print collections in humanities.
Undergraduate [Gorgas]

Library should avoid focusing on expansion of electronic resources at the expense of books.
Undergraduate [Gorgas]

Annoying that Hoole Library has all holdings related to Alabama history; even multiple copies of recently-published material are housed in Hoole with limited hours and access.
Graduate student [Gorgas]

Need better availability of materials—library either does not own or the items are in the Annex.
Graduate student [Gorgas]

Users need to be able to have direct access to materials in Annex.
Faculty [Rodgers]

Some complete journal runs should be made available in the library buildings rather than having some of the volumes in storage.
Faculty [Rodgers]

Do not understand moving microfilm to the Annex if not replacing it with online collections; also do not understand moving finding guides for microfilm to the Annex; users need these guides to know which reels of film to request.
. Graduate student [Gorgas]

Too many items sent to Annex without apparent consultation with the faculty.
Faculty [Gorgas]

Need to tweak the consistency of journals available online—titles are available and then unavailable; paper journals are always there!
Faculty [Gorgas]

Need limit on number of items that can be checked out by faculty and for how long.
Faculty [Rodgers]

Library should be open on Sunday mornings.
Faculty [McLure]

Libraries should stay open later during exams—3-4:00 a.m.
Graduate student [Gorgas]

Would like longer hours in Music Library, especially on weekends.
Undergraduate [Gorgas]

Competency, reliability, and speed in providing materials are declining in ILL. 
Faculty [Rodgers]

Other libraries have better ILL services that function better (2 comments)
Faculty [Rodgers]
Staff [Gorgas]

Need link for Women’s Resource Center Library on UA libraries home page.
Staff [Gorgas]


Compliments

Impressed with library’s responsiveness in making more e-journals available and accessible (2 comments)
Faculty [Bruno; Gorgas]

Fine job with limited resources. 
Staff [Gorgas]

Libraries are an asset to our campus
Staff [Gorgas]

Science Direct is outstanding and should be maintained.
Faculty [Rodgers]

Hours extended to 2:00 a.m. is good.
Undergraduate [Rodgers]

Pleased with library hours during vacations.
Faculty [McLure]

Music collection is improving.
Faculty [Gorgas]

Music Library rocks!
Undergraduate [Gorgas]

Satisfied with ILL service.
Faculty [McLure]


Affect of Service

Student assistants are not trained; not knowledgeable and sometimes rude. (5 comments)
Faculty [3 Rodgers; 1 McLure; 1 Gorgas]

Staff (and sometimes the librarians) do not have the knowledge to answer questions. (4 comments) 
Faculty [2 Rodgers; 1 Gorgas]
Graduate student [Gorgas]

Gorgas reference staff is rude. 
Undergraduate [Bruno]

Need more library staff during the holiday/vacation hours.
Faculty [McLure]


Compliments

Staff usually very courteous and willing to help. (7 comments) 
Faculty [1 Bruno; 2 McLure; 2 Rodgers]
Staff [McLure]
Graduate student [Gorgas]

Professional staff [sometimes specific librarians are named] are competent and helpful (6 comments)
Faculty [2 Gorgas; 1 McLure; 2 Rodgers]
Graduate student [Gorgas]

Services are great. (3 comments) 
Faculty [Rodgers]
Graduate student [Bruno; Gorgas]

I love the University Libraries system. (2 comments)
Faculty [Rodgers]
Undergraduate [Gorgas]

Keep up the good work!
Staff [Gorgas]

Thanks for the hard work and dedication.
Staff [Gorgas]


Library as Place

Too much noise (sometimes generated by staff) in libraries. (3 comments)
Graduate student [Rodgers; Bruno]
Undergraduate [Rodgers]

Gorgas Library is too cold.
Undergraduate [Gorgas}

New sofa/chairs in Gorgas Library take up too much room.
Faculty [Rodgers]

Does Gorgas really need a coffee shop?
Staff [Gorgas]

Music Library should be moved to Moody Music Building
Undergraduate [Rodgers]

McLure Library needs renovation. 
Faculty [McLure]

Rodgers Library needs more individual study spaces.
Undergraduate [Rodgers]

Rodgers Library overcrowded during peak times in the semester.
Undergraduate [Rodgers]

Would like coffee bar with wireless computer access in Rodgers Library.
Faculty [Rodgers]

Why is the library spending money on furniture rather than on more information resources?
Faculty [Rodgers]


Compliments

Libraries on campus are good places to work. (2 comments)
Faculty [Rodgers]


Personal Control

Too many materials lost or misplaced in the stacks; catalog does not reflect what the library actually has. (2 comments) 
Faculty [Gorgas; Rodgers]

Have not received the articles I need through ILL; may be using the online request form incorrectly. 
Staff [Gorgas]

Full text option should include information about whether it is free or fee-based. 
Faculty [Gorgas]

Not enough advertising about circulation of laptops.
Undergraduate [Rodgers]

Would like word processing on public computers (2 comments)
Undergraduate [Rodgers]

Need more online help with accessing databases and electronic journal articles.
Faculty [Gorgas]

Process is cumbersome for accessing electronic databases remotely.
Graduate student [Gorgas]


Compliments

Like the new Dell computers in the research area!
Staff [Gorgas}

Continued advances in technology are great!
Faculty [Rodgers]


The Survey

Many questions redundant/repetitious. (2 comments)
Faculty [Rodgers; Gorgas]

Survey too long.
Faculty [Gorgas]


Miscellaneous

Library should not ask users for SSNs on Web forms.
Faculty [Gorgas]

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