The University of Alabama
Appendix 2 University Libraries The University of Alabama
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Actions Taken Which Correspond to LibQUAL+2002 Survey Results


Due to the pilot status of the 2002 LibQUAL+ survey, the survey findings themselves had little influence on subsequent goal setting. Rather, University Libraries elected to follow:
• Goals and priorities set by the University administration
• Formal requests from the Student Government Association for improved facilities and services
• The University Libraries’ need to seek federal funding to expand our digital program
• The University Libraries’ need to remain responsive to collaborative initiatives within ARL, ASERL, and NAAL
• Opportunities for the University Libraries to introduce changes proven successful in other research libraries

University Libraries Activities, May 2002-April 2003

Access to Information
1. Extended hours (until 2 a.m. five days a week in Rodgers)
2. Strengthened electronic resources, e.g., Project Muse
3. Reinstated foreign acquisitions programs for French-, Spanish-, and Italian- language publications in support of teaching and research in the departments of history and modern languages 
4. Implemented ILLiad software to allow users direct access to placing requesting and to seeing status of those requests
5. Transferred Nursing Collection from HSL to Rodgers

Affect of Service
6. Developed and implemented new training program for student workers in Gorgas Information Center
7. Transferred student money to create 0.5 FTE position in Rodgers

Library as Place 
8. Gorgas Library Design Group was appointed to identify needed improvements
9. Selected and ordered soft seating 
10. Designed four new group study rooms 
11. Coffee shop opened
12. Added computers in the hallways on either side of the café
13. Painted parts of McLure Library
14. Began circulating free laptops in Rodgers and McLure libraries.

Personal Control – no explicit action


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